Hoxhunt button on mobile Outlook may not work for some users (continuation of previous incident)

Incident Report for Hoxhunt

Resolved

We are resolving this incident.

Microsoft has informed Hoxhunt that in order to fix this issue our customers need to start using the require app protection policy. Read about how to migrate from the approved client app Conditional Access grant to the application protection policy grant on Microsoft's article here: https://learn.microsoft.com/en-us/entra/identity/conditional-access/migrate-approved-client-app

If you have previously re-enabled the legacy Exchange Online access tokens, please turn those off again before performing the above migration.

See also our Knowledge Base article on this topic: https://support.hoxhunt.com/hc/en-us/articles/19723438472348--2025-04-Solution-for-the-AADSTS7000024-Inconsistent-broker-application-IDs-reporting-issue-on-Outlook-Mobile

Posted May 09, 2025 - 15:17 EEST

Identified

We are currently investigating an issue with Microsoft where Hoxhunt button on mobile Outlook may not work for some users. After clicking Hoxhunt button, users are presented with a log in dialog. After proceeding through the log in process, the following error may occur:

"Sorry, but we're having trouble signing you in.
AADSTS7000024: Inconsistent broker application IDs asserted by incoming credentials."

According to user reports, the issue is not limited to Hoxhunt Outlook add-in.

This incident is a continuation of a previous incident:
https://status.hoxhunt.com/incidents/n9bc2z1l546d
Unfortunately, the previous solution provided by us in that previous incident does not solve the issue (anymore). Hoxhunt has escalated the issue to Microsoft.

We will provide updates and possible remediatory steps as they become available.

Best regards
Hoxhunt Support

Posted May 05, 2025 - 11:12 EEST

This incident affected: Hoxhunt Report Button (Hoxhunt Outlook add-in).