Threat notification emails are not sent to all selected emails

Incident Report for Hoxhunt

Resolved

This incident has been resolved.

Posted Nov 29, 2024 - 22:10 EET

Monitoring

We have identified and issue where some of email addresses selected to receive notifications about threats did not received the notifications.

The issues is now fixed and all emails should receive the threat notifications again.

The affected customers/email addresses are customers who have configured email addresses to receive threat notification that don't have a user account created in Hoxhunt Platform with that same address. Only those email addresses were affected.

This issue was introduced on November 26th due to a security improvement of Hoxhunt email delivery. We apologies for the inconvenience caused by this.

Posted Nov 29, 2024 - 14:40 EET

This incident affected: Hoxhunt Platform (Hoxhunt Response).