This incident has been resolved. After further analysis, we identified the issue was caused by two separate problems. Both problems are already being fixed to make sure they won't re-occur in our next release.
Posted Jun 10, 2021 - 09:35 EEST
Monitoring
We have completed the rollback to a previous release which should fix the error. We are closely monitoring the error rates and collecting feedback from affected users. NOTE: Due to propagation delay it might take some time for the changes to take effect in your Outlook desktop client. If the error re-occurs, restart your Outlook client and try Hoxhunt again.
Posted Jun 09, 2021 - 18:00 EEST
Identified
Root cause: We have identified the root cause and are working to complete the rollback.
Scope: The issue is most likely affecting only Hoxhunt users who use IE 11 to run Hoxhunt add-in. (The used web browser is controlled by Microsoft's add-in framework.)
Posted Jun 09, 2021 - 16:31 EEST
Investigating
We are currently investigating an issue where Hoxhunt add-in won't load properly when invoked. Add-in may also result in different error messages. As a potential workaround, please use Hoxhunt add-in via Outlook for the Web.
As a quick remedy, Hoxhunt has decided to revert today's software release in order to restore add-in's functionality to affect users. Our teams continue to investigate the root cause.
Posted Jun 09, 2021 - 15:46 EEST
This incident affected: Hoxhunt Platform (Hoxhunt Training).